ABOUT THIS SITE
Our site is operated by SWAG Distribution Limited ("We"). We are a limited company registered in England and Wales (07971000, Registered Office: 31 St. Johns, Worcester, WR2 5AG, United Kingdom). VAT Registration Number: GB160377711
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred un-encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
PRODUCTS & PRICES
Our prices are quoted on our website. From time to time, we may change the prices quoted on our site. These prices are exclusive of VAT. It Is possible some prices on our site may be incorrectly quoted; accordingly, we will correct the price and notify you of the amendment and your order cost will be revised.
You may be charged for the delivery of the products. This will be stated at the checkout. Additional charges may be applied in rare circumstances, in which case you will be notified.
We reserve the right to remove a product from sale at any time without notice.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ORDERS & ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per account. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
SWAG Distribution reserves the right to supply distributors and customers directly, and, in turn, pricing specifically for these purposes. In the event whereby a customer approaches SWAG directly, bypassing their distribution supplier, we will aim to alert the supplier and will not supply directly without prior approval. We value our business relationships and aim to work with complete transparency.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. It is therefore your responsibility to keep us informed of your current contact details.
SWAG Distribution Ltd (“We”) are committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation (GDPR).
Your privacy is important to us.
We do not collect personal information from our users, unless that information is necessary e.g. completing a transaction, sending an update. Any changes to our policy will be posted on this page and, where appropriate, you may be notified via email.
Information we may collect:
- Information submitted in forms i.e. name, email address, contact number.
- If you contact us, we may keep a record of correspondence.
- Details of transactions through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.
- Information relevant to completed customer surveys.
We use information stored about you in the following ways:
- To ensure content on our site is presented in the most effective way for you and your device as well as making improvements.
- To provide you with relevant information on our products or service you request from us or which we feel may be of interest to you, where you have opted in.
- To notify you of changes to our service.
- Internal record keeping.
- From time to time, we may contact you for market research purposes.
We also use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is used to administer the site, report usage metrics and otherwise operate and improve the site content.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used.
These help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, by declining cookies it may prevent you from taking full advantage of the website.
How we protect your information:
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (card details and payment information etc.) will not be stored on our servers.
Your rights - Opt Out:
You have the right to ask us not to process your personal data for any marketing purposes. You have the option to opt in to receive such content upon the creation of your account. You have the option to opt out at anytime by either emailing firstname.lastname@example.org or clicking the unsubscribe button on the footer of any marketing/newsletter emails.
Please note, our site or communication may contain links to external sites. If you follow these links, please be aware, we do not accept any responsibility or liability for their policies. Please, check these before submitting any data.
If you contribute to a blog or review products on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Disclosure to outside parties:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. We shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).
Questions, comments or concerns?
RETURNS / WARRANTY
We offer a 30 day returns policy from the day you receive your order. Within this period you can return the unused goods for a full refund. You are liable for the costs of returning the order.
Returns will NOT be accepted if:
- The item(s) has been used.
- The packaging has been lost, thrown away, or damaged.
- The item(s) has been damaged in transit due to being poorly packed.
- The item falls outside of the 30 days returns window.
If in the rare circumstance you have received the incorrect item, please inform us of this within 48 hours of receipt and do not use this item.
If you are returning an order, please ensure our customer service team are aware of the return.
A note must be included in the returning parcel stating the following:
- Order ID.
- Requested outcome - refund or exchange.
- Reason for return.
If you have any queries or concerns about our terms and conditions, please, do not hesitate to get in touch with us.